Feedbackly
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Debugging website widgets
Due to the amount of variables it's not always straightforward to figure out why exactly a survey triggers/doesn't open for a visitor.
To find out more about the underlying reasons, Feedbackly provides the means to debug this.
List all triggering options available to the visitor
When on your website and with Feedbackly widget installed, open up the dev tools for the browser. In Chrome, this can be done via the command
⌘ + option + JRun the following command:
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FBLY.getConfiguration();
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The console should print out an array of configuration objects similar to this:
This is in essence the JSON-representation of your website triggering parameters available on the Feedbackly UI's widget triggering parameters. All the objects in this array are the potential surveys to be shown to the user when conditions are met.
Listing client data
To find out what data the widget has recorded of the visitor, run
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FBLY.getConfiguration();
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This data can be useful in determining whether the visitor has met the conditions for a survey to be triggered.
A few remarks on the properties:
session.declinedActivationslists whether the user has declined a survey, its id and timestampsession.sampledActivationsshows whether the visitor fits to the sample of the surveyvisitedUrlsshows all visited urls of the visitorscrollshows the current page scroll of the visitor
Last modified 2yr ago