Feedbackly
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Feedbackly
v. 5.0.3
Getting started
REST API
Authentication
Responses
Response chains
Questions
Surveys
Touchpoints
Notes
Website widgets
Getting started
Attaching custom metadata to responses
Triggering surveys via custom properties
Debugging website widgets
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Debugging website widgets
Due to the amount of variables it's not always straightforward to figure out why exactly a survey triggers/doesn't open for a visitor.
To find out more about the underlying reasons, Feedbackly provides the means to debug this.
If you need to check the installation status of a widget, please see Verifying installation.​

List all triggering options available to the visitor

When on your website and with Feedbackly widget installed, open up the dev tools for the browser. In Chrome, this can be done via the command ⌘ + option + J
Run the following command:
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FBLY.getConfiguration();
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The console should print out an array of configuration objects similar to this:
This is in essence the JSON-representation of your website triggering parameters available on the Feedbackly UI's widget triggering parameters. All the objects in this array are the potential surveys to be shown to the user when conditions are met.

Listing client data

To find out what data the widget has recorded of the visitor, run
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FBLY.getConfiguration();
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This data can be useful in determining whether the visitor has met the conditions for a survey to be triggered.
A few remarks on the properties:
    session.declinedActivations lists whether the user has declined a survey, its id and timestamp
    session.sampledActivations shows whether the visitor fits to the sample of the survey
    visitedUrls shows all visited urls of the visitor
    scroll shows the current page scroll of the visitor
Website widgets - Previous
Triggering surveys via custom properties
Last modified 1yr ago
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Contents
List all triggering options available to the visitor
Listing client data